Mr Shoker combines running Kings Hill Opticians with heading the Opticians Department at Maidstone Hospital, a reflection of his excellent clinical abilities. His dual commitments to clinical excellence and creating the best possible customer experience inform every decision within Kings Hill Opticians, to make sure our customers enjoy the best possible vision.
At Maidstone Hospital, Mr Shoker helps fit complex contact lenses and works alongside Consultant Ophthalmologists in Diabetic and Glaucoma clinics. He helps young children obtain the correct spectacles by testing their eyes when they are unable to be accurately assessed in the community.
At Kings Hill Opticians, Mr Shoker has many roles, including monitoring patients on behalf of the hospital when they are being treated for Wet Macular Degeneration under the CAMS Service. Mr Shoker is also employed by the West Kent CCG as an 'OPwSI's, an Optometrist with Special Interest in Ophthalmology. This role sees him looking after patients who have been referred by their GPs or optometrists for a range of eye problems
BSc Hons MCOptom
An experienced optician, Linzi qualified in 2009 and spent several years working in high-street outlets before joining what she calls the Kings Hill ‘family’: “I love that there isn’t the conveyor belt, patient-in, patient-out approach; we have time to get to know the patients and give them the attention they need. It’s great when people come in with a problem and leave happy.”
Linzi also sees Community Ophthalmology Patients and offers the Minor Eye Conditions Service within Kings Hill Opticians: “It gives me great job satisfaction working with diverse patients; for the patients it means they get seen much quicker than if they had to go to hospital for their appointments.”
Mrs Tania Johansson
BSc (Hons) MCOptom
Tania aims for an honest relationship with her patients, looking to find the best solution for their needs based on a holistic understanding of their eye health and lifestyle: “The right solution involves listening properly to the problem. For example, if someone has dry eyes, it’s not simply a matter of giving them drops. I want to know about their home and work environments as well as their diet, to see what changes we can make to improve their symptoms.” This means you won’t find Tania giving you a hard sell: “I will always recommend the best solution for each patient. Sometimes that may be the most expensive option, but it may equally be the cheapest.”
Tania studied her optometry degree at Aston University, with her pre-registration placement at Maidstone Hospital.
Having completed her Masters in Optometry, Amy combines her work at Kings Hill Opticians with looking after patients in the Opticians Department at Maidstone Hospital. The additional experience gained through her front-line NHS clinical work enables her to offer even more expertise to her patients at Kings Hill Opticians. Amy values being able to build long-term relationships with patients, offering continuity of care wherever possible.
Mr Jatinder Gill
Dispensing Optician and Contact Lens Optician
Jatinder’s aim is simple: “I want to make you look glamorous and gorgeous with glasses that are comfortable to wear – and I’ll make sure you have fun in the process. After all, we’re only successful if our patients leave smiling and recommend us. So my philosophy is always to do the best for the person sitting in the chair in front of me at that moment. We have to deliver on every appointment for people to leave us walking tall and feeling fantastic in their new glasses.”
Jatinder is our safety net: “If anyone is stuck, they come to me. With 25 years’ experience, I normally have a solution or know where to go to find one.”
Senior Lens Expert
Kathy is our oracle – with us since our infancy in 2006, if there’s something she doesn’t know about Kings Hill Opticians, it really isn’t worth knowing.
Her experience in eye healthcare stems from when she first left school and started working for an optician’s in Sittingbourne, then another in Dorset when she got married. Following a career break to bring up her family, she returned to work in the retail sector for a prestigious jeweller’s in Bluewater, and then at their flagship store in Sloane Square, London.
Since joining Kings Hill Opticians, she has always been the first to arrive and one of the last to leave each day: “I want to know that everything is set up so we can give the best possible service. But the things I love most about the job are the people contact, the fashion element and helping people feel happy with their new glasses.”
Practice Operations Manager & PA to Directors
Previously a legal secretary and PA in London for seven years, Zara applies her exceptional organisational and interpersonal skills to make sure Kings Hill Opticians runs smoothly for patients, suppliers and staff: “It’s great being part of a team where they really do care about the patients. And they really do know what they are doing – I trust all of them.”
Matt’s aim when patients collect their glasses is for them to be wowed. With 15 years’ experience, including cutting lenses from scratch, he has the expertise to know which frames suit which face shapes and which lenses work best in which frames. All of which means Matt makes sure our patients get glasses that look fabulous and work optimally.
Rebekkah comes to work each day with the sole aim of making sure our customers are happy when they leave Kings Hill Opticians: “I am proud that we have the best products available and that our patients enjoy the best possible vision available to them.”
Lucy decided to join Kings Hill Opticians on a full-time basis after working on reception on Saturdays because she loves the team and the experience patients get. She is now training to be a dispenser, with a view to going to college next year. As one of the first people patients see, Lucy understands how important her relationship with them is: “I want them to feel welcome when they come in. And I want them to walk out knowing they have had the best health care and the best products.”
A trained nurse and former dental nurse, Valentina’s entire professional career has been in the health sector because she likes helping people: “I try to offer the best service and create the best experience, helping them choose the best lenses and frames which give the best result. I am so pleased when they come in to collect their glasses and everything is clear for them!”